Resume

Work
Experience

Jan 2023 - Present

Spearheaded and managed the full-cycle UX design of IBM's secure private connectivity solution, aligning
engineering and marketing strategies in order to facilitate support services for IBM’s major enterprise
clients.
Conducted user research and testing of two features within the private connectivity feature, improving task
completion rates by 12%.
Directed the integration of advanced logging capabilities into the revamped firewall feature, which improv
ed incident response times by 50% and provided real-time monitoring for over 500 cloud users.
Facilitated weekly brainstorming sessions focused on improving workflow efficiencies across UX
projects, enhancing communication between designers and engineers while reducing project hiccups by
developing clear design specifications used throughout implementations.

Jan 2022 - Jan 2023

Designed the initial information architecture for an IBM-branded Managed ONTAP offering, streamlining data management for key clients like Caixa Bank and BNPP. Efforts resulted in a 50% increase in data retrieval efficiency and contributed to significant growth in client satisfaction.
Collaborated with cross-functional teams to develop IBM Cloud's Data Engine, a central service for managing petabytes of data in large-scale environments. Delivered prototypes that accelerated the product timeline by 60%.
Created and contributed the Cloud Object Storage browser component to IBM’s internal Carbon Design System’s library.
Facilitated weekly stand-up meetings to track progress, identify road blocks, and maintain team alignment throughout the sprint cycle.

Jan 2021 - Jan 2022

Directed UX research and design for key IBM services (Event Streams, SQL Query, Cloud Object Storage),
improving service integration and boosting data flow efficiency by 80%, leading to 50% growth in client usage.
Implemented a phased migration strategy for IBM Compose databases, reducing client downtime by 70% and
successfully migrating 4databases to IBM Cloud, driving 100% retention.
Created multiple potential wireframe solutions for 4+ IBM Data solutions to conduct A/B testing with users.
Introduced and facilitated team building working sessions dedicated to helping members gain feedback and workshops surrounding the assurance of uniformity in our design process.

Jul 2020 - Aug 2020

Designed a streamlined administrative portal for ZipLunch, enabling restaurant owners to manage orders and access new markets, resulting in a 85% increase in operational efficiency.
Conducted comprehensive usability testing, achieving 85% user approval and 90% confidence, guiding the product's successful deployment.

2014 - 2018

B.S. in Business Finance, Minor in International Business

2020 - 2020

UX/UI Design program designed to learn the research, client management, technical, and practical skills necessary to launch a

successful career as a UX/UI designer

Design: Data-driven design, UX/UI optimization, rapid prototyping, A/B testing, usability testing, user research
Collaboration: Cross-functional team leadership, stakeholder management, product strategy
Tools: Figma, Sketch, InVision, Adobe XD, Axure
Programming: Python, SQL, JavaScript